B2B SaaSClient project
Stripe Revenue Recovery for a B2B SaaS Platform
Payment operations audit that surfaced broken checkout paths, failed renewals, and missing webhook handlers before the platform hit scale.
Client name withheld by agreement. Outcomes and scope reflect the actual engagement.
Challenge
A growing UK SaaS company ran Stripe in production but finance saw unexplained churn and missed renewals. Mobile checkout failed silently, dunning was misconfigured, and entitlement sync depended on webhooks that were not firing reliably.
Solution
Ran a fixed-fee Stripe ops audit, mapped every checkout and billing path, repaired webhook handlers, corrected dunning settings, and documented a reconciliation runbook the internal team could operate.
Architecture
Product→Payment Layer→Webhooks→Billing→CRM/ERP
Technology
- Stripe Billing
- Stripe Checkout
- Webhooks
- Dunning
Impact
- Chargeback exposure identified before volume scaled
- Failed renewal paths corrected with working dunning
- Webhook handlers restored for entitlement sync
- Finance team gained a weekly reconciliation checklist
Outcomes
- Chargeback exposure identified before volume scaled
- Failed renewal paths corrected with working dunning
- Webhook handlers restored for entitlement sync
- Finance team gained a weekly reconciliation checklist
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